Privacy Policy

1. Information involved

When you contact us, the information you choose to provide may include your name, email address, phone number, messaging profile, city or destination country, business or food concept, preferred trailer, budget, equipment requirements, messages and attachments. Please avoid sending sensitive personal information or payment-card details through enquiry forms or messages.

Our website and its service providers also process technical and usage information, which may include IP address, approximate location, browser and device details, referring pages, pages viewed, clicks, scrolling and session identifiers.

2. Website quotation form

The current quotation form prepares an email draft in your email application; it does not submit the enquiry directly to a website enquiry database. You must send the email to deliver it to us. If you choose the WhatsApp option, the information is placed into a prepared WhatsApp message. Your email or messaging provider processes information according to its own privacy policy. Technical website usage may still be recorded as described below.

3. Why we use information

• To answer your questions, prepare quotations and discuss trailer specifications, shipping destinations and project requirements.
• To follow up on your enquiry and provide order-related or after-sales support.
• To understand website use, troubleshoot problems, improve navigation and assess interest in our products.
• To protect our services, maintain business records and respond to applicable legal obligations.

You can ask us to stop promotional follow-up by replying to our message or contacting the email address below. This does not prevent communications needed to handle an ongoing order or legal matter.

4. Microsoft Clarity and cookies

We use Microsoft Clarity to understand how visitors interact with this website through usage metrics, heatmaps and session replays. These help us identify usability issues and improve the website. Clarity may use cookies and similar technologies to collect device, browsing and interaction data. Microsoft also processes this information under its own policies. See the Microsoft Privacy Statement for its data uses and privacy choices.

You can manage or delete cookies through your browser settings. Blocking cookies can affect functionality and does not necessarily stop every type of technical data collection. Contact us with questions about analytics or available privacy choices. This policy is a disclosure of data practices, not a replacement for consent where consent is required.

5. Advertising and messaging platforms

If you respond to our Meta advertisements, lead questions or Messenger conversations, we receive the information you submit and the contact or profile information made available by that service. We use it to respond to your enquiry and discuss your project. Meta, WhatsApp and other external services operate under their own terms and privacy policies; this policy does not control their independent processing.

For more information, visit Meta’s Privacy Policy and WhatsApp’s Privacy Policy. Following links to YouTube, TikTok or other websites takes you to services with their own privacy practices.

6. Recipients and international processing

Information may be handled by our team and providers supporting website hosting, analytics, email and messaging. Where necessary for your requested project, relevant details may also be shared with service providers involved in fulfilment, shipping or support. Information may be disclosed when required by law or necessary to address security issues or legal claims.

As our business is based in China and our providers operate internationally, information may be processed outside your country, including in China and countries where those providers operate. Privacy laws may differ between countries. Contact us if you need more information about the handling of your particular enquiry.

7. Retention and security

Retention depends on the type of record, the status of your enquiry or order, applicable record-keeping requirements and the systems used. Third-party services apply their own retention settings and policies. You may ask us to review or delete enquiry information; some records may need to be retained for ongoing orders, legal requirements or claims.

No website, email or messaging system can guarantee complete security. Please contact us promptly if you believe information sent to us has been exposed or misused.

8. Your choices and requests

Depending on the laws that apply to you, you may have rights to access, correct or delete personal information, obtain a copy, restrict or object to certain processing, or withdraw consent where processing relies on consent. You may also have the right to complain to a relevant privacy regulator.

To make a request, email TZfoodtrailers@gmail.com with the subject “Privacy request”, identify the email address or messaging account used to contact us, and describe what you would like us to do. We may ask for proportionate information to verify your identity before responding. Please do not send identity documents unless specifically requested through an appropriate channel.

9. Children and policy updates

Our website is intended for business enquiries, not for children. If you believe a child has provided personal information, please contact us so we can review it. We may update this policy when our services or practices change; the date above identifies the latest revision.

10. Contact us

TIZO | Tianzong Food Trailers
Shandong Tianzong Food Truck Co., Ltd.
Dezhou, Shandong, China

Email: TZfoodtrailers@gmail.com
Phone: +86 181 5348 8256
WhatsApp: +86 182 0534 1343